Frequently Asked Questions Speed Car Rental Software (CRS) for UK Vehicle Hire Operators
We understand that switching to new car hire software is a significant decision. Below you will find straightforward answers to the questions UK operators ask us most often about Speed CRS. If you have a question that is not answered here, call our UK team on 0800 772 0007 or email info@speedautosystems.com and we will be happy to help.
What is Speed Car Rental Software (CRS)?
Speed CRS is a cloud-based, all-in-one vehicle hire management system built for car rental businesses of all sizes. It manages every part of the hire operation, from booking management and digital rental agreements to fleet management, mobile vehicle inspections, customer communications, broker integrations and financial reporting. Speed CRS has been developed over more than 20 years and is used by hire operators across the UK, the UAE, the USA, Saudi Arabia and Qatar.
Is Speed CRS suitable for small car hire businesses in the UK?
Yes, absolutely. Speed CRS is designed to work just as well for a business with five vehicles as it does for a fleet of five thousand. For small operators, the system provides a professional, paperless platform that puts you on equal footing with much larger competitors. It is straightforward to set up, easy for staff to learn quickly and you do not need a dedicated IT team to manage it.
Is Speed CRS compliant with UK GDPR?
Yes. Speed CRS is fully compliant with UK GDPR, enforced by the Information Commissioner’s Office, and with the Data Protection Act 2018. Customer data is held with bank-grade security standards. Access controls ensure that only authorised staff can view sensitive information. Data retention periods can be aligned to your legal obligations. Customers’ rights under UK GDPR, including the right to access, correct and erase their personal data, are fully supported within the platform. Speed CRS also maintains a full audit trail to support your accountability obligations under UK data protection law.
Does Speed CRS support PCO hire and private hire vehicles in the UK?
Yes. Speed CRS includes dedicated PCO hire functionality as part of the standard platform. This covers the weekly hire cycles typical of PHV operations, TfL compliance documentation management, driver licence checks, insurance tracking and the flexible billing arrangements that come with private hire vehicle hire. Whether you manage a small fleet of PHVs for Uber or Bolt drivers in London, or run a larger private hire operation across multiple UK cities, Speed CRS is built to handle your specific requirements.
Can Speed CRS integrate with broker platforms and OTAs?
Yes. Speed CRS connects directly with car rental brokers and Online Travel Agents. Bookings from platforms including Europcar, Avis, Budget, National, Hertz, Sixt and Thrifty flow automatically into your Speed CRS availability calendar without requiring any manual input from your team. Your fleet availability updates in real time as bookings arrive, effectively eliminating the risk of double-bookings across multiple channels.
How long does it take to get set up with Speed CRS?
Most UK operators are up and running with Speed CRS within a few days. The onboarding process involves setting up your company profile, adding your vehicle fleet and customer data and putting your rates and tariffs in place. Our UK customer success team guides you through every step. If you are moving from an existing system, we help transfer your historical records so that nothing is lost in the process. For operators who need to go live quickly, we can often have the system operational within 24 to 48 hours of starting the setup process.
Is there a free trial available?
Yes. Speed CRS offers a full-featured 30-day free trial with no credit card required and no obligation to subscribe at the end. During the trial you have access to the complete platform, including the mobile inspection app, broker integrations, the online booking engine and all reporting tools. The trial period gives you enough time to explore the system properly with your own team and your own data before making any decision.
What support is available for UK customers?
Our UK customer support team is available by phone on 0800 772 0007 and by email at info@speedautosystems.com. Support hours are Monday to Friday, 9am to 5:30pm GMT, with an emergency out-of-hours line available for business-critical issues. New subscribers receive personalised onboarding sessions and transition support as part of their subscription. Our online help centre includes a comprehensive library of user guides, video tutorials and step-by-step articles covering every feature in Speed CRS.
Can Speed CRS be used in multiple languages?
Yes. The Speed CRS platform, rental agreements and customer communications can all be configured in any language you need. This is particularly useful for UK hire operators at international airports or in tourist-heavy locations who serve customers from across Europe and beyond. If your preferred language is not currently available in the system, contact our team and we will enable it for you.
Does Speed CRS work on mobile phones and tablets?
Yes. The Speed CRS web platform is fully accessible from any browser on any device, including smartphones, tablets, laptops and desktop computers. In addition, the Speed CRS Mobile Inspection App is available as a native app for both iOS (Apple App Store) and Android (Google Play), providing a dedicated mobile experience for vehicle inspections, delivery and collection management and general field operations.
What happens to my data if I decide to leave?
Your data belongs to you. If you decide to move away from Speed CRS, we will provide you with a complete copy of all your records in a format you can use. We do not make it difficult to leave. We would rather earn your continued business through the quality of the product and the support we provide than through lock-in.
How do I get started?
The simplest way to get started is to sign up for the 30-day free trial directly at speedautosystems.co.uk. Alternatively, book a free demo with our UK team to see the full system in action before committing to the trial. You can also call 0800 772 0007 or email info@speedautosystems.com. Whichever route you choose, our team will support you through the setup and make sure you are getting real value from Speed CRS as quickly as possible.